Orders: Issue with Order October 4, 2017October 4, 2017 Something wrong with an order? Fill out this form to make things right… Fields in RED are bare minimum requirements: Your Name/Submitted By: Your Email: Order Details Order Number: Example: #01234 # Name of Account or Customer: Example: Robert from Bob's Cycle Details of Issue Please Explain Order Issue: Please Explain How to Fix: What Can We Throw in For Free for Our Screw Up: Communication Is customer aware of everything? NoYes Should Shipping send any messages to customer when fixed, coordinate fixing, updates on status of fix, etc? Yes, Coordinate Everything with CustomerYes, Simply Notify Customer When CompleteNo, Do Not Communicate with Customer At All Just Fix Refunds Is any Refund needed? NoYes, Partial RefundYes, Full Refund Amount to Refund: Example: $17.50 Additional Notes/Comments:
